The UPS Store in 94-1221 Ka Uka Boulevard #108

Customer Reviews about The UPS Store:

• ★ ★ ★ ★ ★
  I love this UPS store ! The ladies there already know me and always have my mail ready for me before I even open the door or walk up to the counter! Always great costumer service as well !
  By Devyn Viera, April 08, 2017
• ★ ★ ★ ★ ★
  Always had great cordial service at this location. Great staff.
  By Clayton Uza, January 07, 2017
• ★ ☆ ☆ ☆ ☆
  UPS delivered an important time-sensitive package late, and refused to take ownership of their error. They were supposed to ship it overnight to Washington DC, but instead they could only do 2nd day delivery. The UPS website clearly states that overnight delivery was indeed available, and when I contacted UPS customer service they stated that indeed it was available. However, the store maintains it is impossible. They blamed the UPS main headquarters. But when I contacted the main hub, they said it was the fault of the store. I informed the store about what the UPS main hub said, but they maintain that it was the main hub's fault. Everyone in UPS acknowledged someone in UPS screwed up, but no one was willing to take ownership for it or fix the problem. The package was a job application, and it was received by the prospective employer late due to the error. I called and politely asked this store if they would be willing to write the prospective employer to explain the situation, but they refused, again stating that it was the fault of the UPS main hub. They then rudely hung up on me, even though I believe I've treated them pretty nicely throughout this ordeal. I sympathize with the store, since it does seem like it was the fault of the main hub. However, the service I received at this location was very poor. Instead of helping solve the problem, they flatly denied any responsibility and hung up on my phone call. I usually don't write reviews, even when I received poor service, but this was a nightmare. Sad to say I will no longer use UPS for anything, nor can I recommend it to anyone.
  By Robert Hernandez Kajiwara, January 05, 2017
• ★ ★ ★ ☆ ☆
  Went in for notary services, been there 2 times before and never had an issue. Went in for a 3rd time to get something notarized for the DoD and notary on duty stated she cant do anything with it saying that it needed to be notarized. Within my document it stated that form had to be notarized and returned. Im not sure what else she needed but I didn't have time to argue because I had to drop the documents off at FedEx. Went to the UPS Store in the Navy Exchange and got the document notarized with no issue; the notary on duty didn't understand what the issue was. The notary is there to verify my signature; thats what they do. Not going back to the Waipio Store again.
  By Robert Koenig, October 15, 2016

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About The UPS Store in Waipahu